View Service Points

Applies to: SP-MIS

This guide is for users who need to view and understand service points in OpenSPP.

What You Will Do

Learn how to navigate to service points, view their details, and understand their status.

Before You Start

• You need Service Point Viewer or Administrator access

• Service points must already be configured in your system

What is a Service Point?

A service point is a physical or virtual location where beneficiaries receive their benefits. Examples include:

• Local government offices

• Bank branches

• Mobile money agents

• Community centers

Each service point has contact information, an assigned area, and a status indicating whether it can process payments.

Steps

1. Open the Service Point Menu

Click Service Point in the main navigation menu.

2. View the Service Points List

Click Service Points in the main menu to open the list of all available service points.

The list shows:

Column	Description
Name	The agent or location name
Area	Geographic area the service point serves
Service Types	Types of services offered (e.g., cash disbursement)
Phone	Contact phone number
Active Contract	Whether the service point has an active contract
Disabled	Whether the service point is currently disabled

3. Filter Service Points

Use the search and filter options to find specific service points.

Quick Filters:

Filter	Shows
Active	Only service points that are not disabled
Disabled	Only disabled service points
With Active Contract	Service points with active contracts
No Active Contract	Service points without active contracts

Group By:

• Area - Groups service points by geographic area

• Contract Status - Groups by whether contract is active

• Status - Groups by enabled/disabled status

4. View Service Point Details

Click on a service point name to open its details.

The form shows:

Service Information:

Field	Description
Name	The agent or service point name
Area	The geographic area this service point serves
Service Types	Types of services offered
Active Contract	Toggle showing if contract is active
Company	The company or organization running this service point

Contact Information:

Field	Description
Phone Number	Contact number for the service point
Country	Country where the service point is located
Address	Physical address of the service point

5. Understand Service Point Status

Service points can have different statuses:

Status	Ribbon Color	Meaning
Active	Green	Service point can accept transactions
Disabled	Red	Service point cannot accept new transactions

When a service point is disabled:

• A red "Disabled" ribbon appears on the form

• The date it was disabled is shown

• The reason for disabling is displayed

• No new transactions can be processed there

6. View Area Details

To see more information about the area a service point serves:

1. Open the service point form

2. Click the View Area Details button in the button box

This opens the area record showing:

• Area name and code

• Parent area (if any)

• Other service points in the area

Understanding Service Point Access

Service points may show different programs they serve. The Programs field (if visible) shows which social protection programs distribute benefits through this location.

Are You Stuck?

Cannot find the Service Point menu? You may not have the right permissions. Contact your administrator to request Service Point Viewer access.

Service point list is empty? Service points must be configured by an administrator. If you expect to see service points, contact your system administrator.

Cannot see a specific service point? Your user account may be restricted to certain areas. Contact your administrator if you need access to service points in other areas.

Service point shows as disabled? A disabled service point cannot process payments. If you believe this is an error, contact your administrator. Only users with manager access can enable service points.

Next Steps

• Point of Sales - Use Point of Sale to disburse payments